General - Hard Disk are not detected?
It is neccesary to initial and format the hard disk over your oprating system.
General - Distributor insolvent, Amazon & Ebay & Co
Your Distributor are not able to exchange your device in case of bankrupt. Contact our Support Team for futher instruction. Send the bill as attachement.
Amazon & Ebay
If purchased products that are purchased through Amazon or Ebay are defective please contact our support team to clarify the next steps. Send the bill as attachement.
General - Where can i get a new power supply?
Please contact your distributor and ask for replacement. In case of warrenty the power supply will be exchanged.
Notice: Warranty in Germany 2 Years all other 1 Year.
General - Do i need a RMA Number?
Your defect device can be replaced or exchanged by your distributor or reseller in case of warrenty. Be sure to have the bill for queries of your distributor or reseller.
HDD support (Docking and Klonstation)
The device can be used with all 2.5 "SSD / HDD and 3.5" HDD.
Seagate ST6000NM0024 6TB
Hitachi HUS726060ALA640 6TB
Further Question about Clone/Dockingstation
Docking station: (Q) If the "ext" file system support? (A) Each file system.
Docking station: (Q) Can I have a 1TB HDD to a 256GB SSD clone? (A) No, you use this software like Acronis